At Shoppro, we are dedicated to providing premium-quality digital services designed to help your business thrive. Your satisfaction is important to us, and we aim to ensure a smooth and transparent experience for all users. To avoid any misunderstandings, we encourage you to read our Refund Policy carefully before purchasing or subscribing to any of our services.
Subscription Services
All subscription plans offered by Shoppro are billed in advance and are non-refundable. This includes:
Full-month charges, regardless of when you cancel during the billing cycle
Any unused portion of your subscription
Failure to use Shoppro’s services after subscribing
By subscribing, you acknowledge and agree that you are fully responsible for all associated charges incurred under your account. We recommend reviewing the features of each plan carefully before making your purchase decision.
No Refunds for Digital Services
Due to the immediate access and nature of our digital products and services, all sales are final. Once access has been granted to any Shoppro feature, service, or subscription, refunds will not be available under normal circumstances.
This policy helps us protect the integrity of our digital offerings and ensure fair usage of our platform.
Exceptions to the No-Refund Policy
Although our standard policy is not to offer refunds, we understand that exceptional situations may arise. Refunds may be issued solely at the discretion of Shoppro under the following conditions:
- Technical Issues: If you are unable to access or use the Shoppro Services due to a system error or technical failure caused by us, and our team is unable to resolve the issue within a reasonable timeframe.
- Billing Errors: In the event of a clear billing error, such as duplicate charges, we will issue a correction and refund the erroneous charge.
To request a refund under these exceptions, you must contact our support team within 7 days of the issue. Please include:
A detailed description of the issue
Screenshots or error messages, if applicable
Any supporting documentation
Send your request to [Insert Email Address], and we will review your case promptly.
Subscription Cancellation
You can cancel your subscription at any time through your Shoppro account settings. Cancellation will stop any future billing, but no refunds will be issued for previous charges, including the remainder of the current billing period.
We recommend canceling well in advance of your next billing date to avoid being charged for the upcoming cycle.
Chargebacks
We are committed to resolving any issues you may experience. However, initiating a chargeback with your bank or payment provider without contacting us first may result in:
Immediate suspension of your Shoppro account
Permanent termination of services
Legal or administrative action, where necessary
Please always contact us first — our team is here to help and will do their best to resolve your concerns fairly and quickly.
Contact Us
If you have any questions, concerns, or comments regarding these Terms and Conditions or any aspect of the Shoppro platform, please do not hesitate to contact us. We are committed to addressing your inquiries promptly and providing the support you need.
You can reach us via email at contact@shoppro.ng or through our customer support page on the website. We aim to respond to all queries within a reasonable time frame. If you need assistance with your account, technical issues, or general inquiries about our services, our support team is available to guide you through any concerns or problems you may encounter.
We encourage open communication with our users to ensure that you have the best experience possible while using Shoppro. Your feedback helps us improve our services and better serve you.
