At Shoppro, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our platform and services. By accessing or using Shoppro, you agree to the practices described in this policy.
Information We Collect
At Shoppro, we are committed to protecting your privacy and safeguarding the information you share with us. In order to provide you with the best experience, we collect various types of information when you use our platform.
Personal Information: When you register for an account or make a purchase, we collect basic personal details such as your name, email address, phone number, and business information. These details are necessary for us to process your orders and communicate with you about your account and services.
Account Information: As you use our platform, we collect information regarding your account activities, such as your store's content, product listings, customer interactions, and order history. This information helps us provide tailored services and improve your user experience.
Usage Data: We gather data on how you interact with the Shoppro platform, such as the pages you visit, your clicks, and other engagement metrics. This data helps us optimize our platform for better performance and usability.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience and gather data about your online activities. These technologies allow us to personalize your experience and analyze the performance of our platform.
How We Use Your Information
The information we collect is essential for providing you with an efficient and effective e-commerce experience. We use your personal information for several purposes:
To Provide and Maintain Our Services: We use your information to deliver the core functionalities of the Shoppro platform, including managing your store, processing orders, and ensuring that our services are running smoothly. We may also use your data to enhance the overall performance and usability of the platform.
To Personalize Your Experience: Your account and usage data enable us to tailor the platform to your preferences, ensuring that the services and content you receive are relevant to your business needs.
To Process Transactions: We use your payment information to securely process transactions for orders placed through the platform. We may also use your payment information to provide billing and payment reminders.
To Communicate with You: We will use your contact information to communicate important updates about your account, order status, and any changes to our policies or terms. We may also send promotional emails or newsletters if you have opted in to receive them.
To Improve Our Services: Your usage data helps us identify areas for improvement and develop new features. This data is analyzed to enhance the functionality of the platform and to deliver a better user experience.
How We Share Your Information
At Shoppro, we respect your privacy and are committed to keeping your personal information secure. We only share your information in specific circumstances where it is necessary to provide our services, comply with legal obligations, or protect our platform and users.
With Service Providers: We may share your personal data with third-party service providers who assist us in operating the platform and providing our services. These service providers help us with tasks such as payment processing, data analysis, customer support, and hosting services. We ensure that these providers are contractually obligated to protect your information and use it only for the purposes for which it was shared.
For Legal Compliance: We may disclose your personal information when required to do so by law or if we believe in good faith that such action is necessary to comply with legal processes, court orders, or governmental inquiries. We may also disclose your information to protect our rights or property or in connection with legal proceedings.
In Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction. If this occurs, we will notify you before your personal information is transferred or becomes subject to a different privacy policy.
Data Retention
We are committed to retaining your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. The data we collect is retained in order to maintain your account, process transactions, or provide customer support.
If you close your account or request that we delete your personal information, we will make reasonable efforts to delete the data as soon as possible, except where retention is necessary to comply with legal obligations or for business purposes such as financial recordkeeping or resolving disputes.
While we strive to ensure the accuracy and security of your data, we may retain certain non-personally identifiable information for analytics, reporting, and compliance purposes, which may be anonymized and used in aggregated form.
We have procedures in place to ensure that personal data is safely and securely deleted when it is no longer needed. If you have any questions regarding data retention or wish to request a copy of your information, please contact us at [contact@shoppro.com].
Security of Your Information
At Shoppro, the security of your personal information is of utmost importance to us. We implement a variety of security measures designed to protect your data from unauthorized access, disclosure, alteration, or destruction.
We use industry-standard encryption techniques to protect sensitive data such as payment details during transmission. Additionally, we have secure servers and protocols in place to ensure that your personal and business information is stored securely.
While we take all reasonable measures to safeguard your information, please understand that no method of data transmission or storage can guarantee complete security. As a result, we cannot ensure the absolute security of your information. However, we continually monitor and enhance our security practices to mitigate risks.
It is also important that you take steps to protect your account by choosing a strong password and keeping your login credentials confidential. If you suspect any unauthorized access to your account, please contact us immediately to take the necessary actions to protect your data.
Your Rights
As a user of the Shoppro platform, you have certain rights regarding the personal information we hold about you. We are committed to providing you with control over your data and ensuring that your privacy rights are respected.
Access: You have the right to request access to the personal information we hold about you. If you would like to view or update your data, please contact us, and we will provide you with the information we have on file.
Correction: If any of the personal information we hold about you is inaccurate or incomplete, you can request that we update or correct it. We aim to ensure that the information we store is accurate and up-to-date.
Deletion: You may request that we delete your personal information from our systems, subject to certain legal exceptions. If you wish to exercise this right, please contact us, and we will promptly review your request.
Opt-Out of Marketing Communications: If you no longer wish to receive promotional emails or marketing communications, you can opt-out at any time by clicking the unsubscribe link in the emails we send or by contacting us directly.
If you wish to exercise any of the rights mentioned above, or if you have any concerns about how we process your personal data, please contact us at [contact@shoppro.com]. We will respond to your requests in a timely manner, in accordance with applicable privacy laws.
Cookies and Tracking Technologies
Shoppro uses cookies and other tracking technologies to enhance your experience on our platform. Cookies are small files placed on your device that help us recognize your preferences and improve the performance of our website. By using Shoppro, you consent to our use of cookies in accordance with this Privacy Policy.
We use cookies for various purposes, including:
- Personalization: Cookies allow us to personalize your experience by remembering your preferences, login information, and previously viewed pages.
- Analytics: We use cookies to track website usage and analyze how users interact with the platform. This helps us improve our services and enhance the user experience.
- Advertising: Cookies may also be used to display personalized ads based on your browsing habits and interests, both on our platform and across other websites.
You can manage your cookie preferences by adjusting the settings in your browser. Most browsers allow you to block or delete cookies, but please note that doing so may affect your ability to use certain features of the Shoppro platform.
For more information on how we use cookies and how you can manage your cookie preferences, please refer to our Cookie Policy.
Third-Party Links
Shoppro may contain links to third-party websites or services that are not operated or controlled by us. These third-party sites may have their own privacy policies, which may differ from ours. We encourage you to review the privacy policies of any third-party websites before providing them with your personal information.
Please note that we are not responsible for the content, privacy practices, or the security of third-party websites. Any information you provide to third-party services is governed by their own privacy policies, not this Privacy Policy.
While we strive to only link to reputable third-party services, we cannot guarantee the accuracy, completeness, or security of any third-party website. If you have any concerns about a third-party site or service, we recommend that you contact the site’s administrator or review their privacy policy for more details.
Children's Privacy
Protecting the privacy of children is important to us. Shoppro is not designed for or directed at children under the age of 13, and we do not knowingly collect personal information from anyone under this age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at [contact@shoppro.com], and we will take steps to delete such information promptly.
We encourage parents and guardians to monitor their children's online activities and to teach them about safe and responsible use of the internet. If we become aware that we have collected information from a child under 13 without verification of parental consent, we will take appropriate action to remove the data from our records.
Changes to This Privacy Policy
Shoppro reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the revised policy will indicate the date of the latest revision at the top.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Shoppro platform after any changes to this policy constitutes your acceptance of the revised terms.
If we make significant changes to this Privacy Policy, we will provide notice via email or a prominent announcement on our platform prior to the changes taking effect. This ensures that you have the opportunity to review and understand the changes before continuing to use our services.
Contact Us
If you have any questions, concerns, or comments regarding these Terms and Conditions or any aspect of the Shoppro platform, please do not hesitate to contact us. We are committed to addressing your inquiries promptly and providing the support you need.
You can reach us via email at contact@shoppro.ng or through our customer support page on the website. We aim to respond to all queries within a reasonable time frame. If you need assistance with your account, technical issues, or general inquiries about our services, our support team is available to guide you through any concerns or problems you may encounter.
We encourage open communication with our users to ensure that you have the best experience possible while using Shoppro. Your feedback helps us improve our services and better serve you.